Getinge Infection Control is a unique company. Since its founding over 100 years ago, the company from the small town Getinge in Sweden has stood for innovation and technological progress in the field of disinfection and sterilization for the healthcare and life science environments. Today they are considered market leaders within the field and are unique in offering a complete system to their customers – from the operating room to the sterilization department and back to the operating room. The link in this system – and what ensures an efficient work flow – is the loading equipment. When Getinge SMART, a new generation loading equipment was to be developed, LOTS was assigned for the user studies, concepts, product design and design control in the project.